WP Plugins Support Board - Chat And Help Desk 3.2.3

17/02/2021 | Support Board | v3.2.0

• Bug Fixed bug related to Pusher and cross-domain installations.
• Bug Fixed bug related to WordPress caching plugins.
• Bug Fixed multiple bugs related to the reports area.
• Bug Fixed bug related to WEB API array values.
• New featureNew set of APIs for articles.
• New featureArticle categories.
• New featureArticle ratings with dedicated chart in reports area.
• New featureNew keyboard shortcut, ESC key, to close any search field in the admin area.
• New featureOption to ask for the user phone number in email rich message and follow-up message.
• New featureInternal notes.
• New featureFollow-up option to asks for phone number.
• New featureAdded Bulgarian language.
• OptimizationAgents now can not delete conversations or empty the trash.
• OptimizationImproved mobile design of the admin area.
• OptimizationText formatting for offline message.
• OptimizationImproved design and new features for the rating rich message. Rating message is now deprecated and no more available.
• InfoNew API use case: 'Force a specific conversation'.

09/02/2021 | Support Board | V 3.1.9

• New featureOption to force the language of the admin area.​
• BugFixed bug related to admin translations.​
• BugFixed multiple bugs related to Pusher​

08/02/2021 | Support Board | V 3.1.8

• New featureOption to use the chat via Web Sockets powered by Pusher.
• New featurePush notifications for users.
• New featureNew JS, PHP API for Pusher.
• New featureNew option in Settings > Miscellaneous to get the Support Board path.
• New featureNew option to disable, or enable the mandatory registration for the tickets area or chat via JS variable. Insert 'var SB_REGISTRATION_REQUIRED = true'.
• New featureNew JS API functions 'SBF.loadResource()' and 'SBF.debounce()'.
• New featureNew WEB API function and JS API AJAX function 'cron-jobs'.
• New featureOption to share login and conversations between the main domain and sub domains.
• BugFixed bug related to follow-up message.
• OptimizationPush and desktop notifications are not sent to agents if the message is from the bot.
• OptimizationPush notifications are now sent to agents also if a message is sent via API.
• OptimizationNew conversations started by a subscribe message are now automatically archived.
• OptimizationRemoved file init.js. You can now load the chat directly from the main.js file.
• OptimizationImproved reports.
• OptimizationAlert on chat migration.
• InfoDepreacted JS API function 'SBChat.pushNotification()'. Now replaced by 'SBPusher.pushNotification()'.
• InfoUpdated response for the WEB API function 'is-online'. Returned values are now true or false