[RSS Feed/News] Missing reset password email

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I read the previous problems and answers. I can't seem to work it out.
Problem: lost admin password - need to reset, i enter email and my xenforo site states that it sent me an email and to follow the instructions.

I go to email, not there. Not in spam. (protonmail)

I log in as my test user (not admin) and reset password. No problem, I get the email, I reset the password. (yahoo)

I go to xenforo (here) and reset my password, I get the email to reset and all is well here. (protonmail)...

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